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Terms and Policies

Disclaimer Policy (Medical Disclaimer)

Any product information or advice on this site is provided for informational purposes only and should not be used as a substitute for the advice provided by your own medical practitioners. You should not use the information contained here for diagnosing or treating a health problem or disease. You should read all product information carefully before purchasing and if you suspect you have a medical problem, promptly consult your heath-care professional.

Prices, Specifications, and Services are subject to change without prior notice. Technical Specifications and Features are for guidance only and cannot be guaranteed accurate. Every care has been taken to provide accurate details on this website, however, minor discrepancies may appear.

Limitation of Liability

In no event shall we or our agents, directors, employees, or suppliers be liable for lost profits or any special, incidental, or consequential damages, arising out of or in connection with the use or performance of information, the provision of, or failure to provide services or products, or material available from the site.

To the extent that we or our agents, directors, employees, or suppliers are found liable for any loss or damage whatsoever in connection with the use of the information or services, or products on this site, such liability will be limited to the actual cost to us of the services or products provided.

Terms and Conditions

  • We assume no liability for the use of any products supplied. It is the responsibility of the purchaser to use them under the guidance of a physician.
  • Please always read the information leaflet provided by the manufacturer, which provides information on storage and use. The information on our site is supplemental.
  • In the event, the requested products are detained and confiscated by foreign customs our site guarantee will be adhered to.
  • We are not responsible for returning products caused by improper delivery due to wrong shipping information provided by the purchaser.
  • Returns for convenience are not accepted, as most products cannot be re-dispensed to other patients once they are returned. We will replace any defective or incorrect shipment if we are notified within 30 days of delivery (14 days for fridge-line items). This is partly due to the fact at this point the item will have been in the custody of the patient longer than the fulfillment location or postal carrier. Past this point we will only replace items that are proven to have expired at the time of delivery, or before the patient would be able to use it based on their daily dosage.
  • Prices are subject to minor changes according to international currency rates.
  • Availability of products is subject to change without further notice.
  • We are not responsible for dispatched delays caused by temporary delays in the delivery of the requested product/products from the manufacturer/supplier or by any other unforeseeable delays. Nor are we responsible for delivery delays caused by holidays or by the mail service in charge of the delivery.
  • All our fulfillment locations are subject to audits and inspections from regulators. This can happen once or twice per year. During an audit, there may be delays in shipping orders. We are not responsible for these delays but you may cancel your order if it has not yet shipped.
  • Order cancellations are not accepted after the order has been shipped.
  • We do not sell any products other than those listed on this site. Some products may require a questionnaire to be completed and approved before they can be purchased.
  • I, the customer, understand and agree that I am responsible for all laws, customs, tariffs, and taxes, if applicable, in my country. I have checked that the medication is permitted in my country.
  • I, as a user of this website, agree that I am not accessing this site to gain information to use against the website operators, its affiliates, or any other person or entity in any conceivable manner.
  • I, as a user of this website, agree that I will hold the operators of this website, or anyone associated with this website harmless for any information I find herein.
  • I, as a user of this website, agree that I know and understand the laws in my country and province/state with regard to purchasing prescription medication and agree to hold the owners and operators of this site harmless for my actions.

Security

When you place an order online, your personal information and financial information are encrypted before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred to the bank or processor of DokterNow.

When you enter sensitive information (such as credit card numbers or bank information), the information is encrypted and is protected with the best encryption software in the industry – SSL (Secure Socket Layers), and is encrypted using keys that are only stored in temporary memory. You will know when you enter a secure page such as when entering your payment; because the lock icon on your web browser becomes locked, as opposed to unlocked, or open, when you are just ‘surfing’. Although we use SSL encryption to protect sensitive information online, we also do everything possible to protect your information offline. All of our customer information is restricted. Only employees who need the information to perform a specific task are granted access to personally identifiable information.

You may choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, and communicating with you.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Privacy Policy

Introduction

At DokterNow, safeguarding your confidentiality and protecting your personal information is a primary concern. We are committed to meeting or exceeding the privacy standards established by the country where your order is fulfilled. As part of this commitment, DokterNow has followed the principles described in the Act to govern our actions as they relate to the use of personal information.

The guidelines below set forth the principles we use in gathering, using, maintaining, and protecting the personal information you provide us.

The Types of Personal Information We Collect

DokterNow gathers and uses only such information that is necessary for providing our services and fulfilling your orders. It can include the following personal information:

  • name, mailing address, e-mail address, telephone numbers, the name of your primary physician and his or her contact information, age, height, weight, sex, date of birth, the existence and types of drug allergies, medications requested, family medical history information, your personal medical history information, details of your existing medications, and payment method information. DokterNow does not store raw or encrypted credit card information.

The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the products and services we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives. If we are unable to accommodate your request based on the information that has been provided, we may ask for additional details in order to identify other ways to be of assistance. We may also maintain a file containing contact history that is used for customer inquiry purposes.

We may collect anonymous/non-personal information. Anonymous/non-personal information is information that cannot be associated with or traced back to a specific individual or business entity.

The Purposes for which we use Personal Information

We use your personal information to communicate with you, enhance your visit to our website, allow the processing of your orders, and effectively provide the products and services you have requested.

We may use your personal information to offer additional products and services sold by DokterNow. In the event of a sale of all or substantially all of the assets of DokterNow, records containing personal information may be transferred to the purchaser. We will not furnish your personal information to an outside organization for its use in marketing or solicitation without your prior consent.

We only use your personal information for the purposes that we have disclosed to you. If for any reason your information is required to fulfill a different purpose, we will notify you and ask you for your consent before we proceed.

In some instances such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. Only the information specifically requested is disclosed and we will take precautions to satisfy ourselves that the authorities who are making the request have legitimate grounds to do so.

There are some situations where we are legally permitted to disclose personal information such as employing reasonable and legal methods to collect a delinquent account, a medical emergency, or suspicion of illegal activities, such as computer hacking or espionage.

When you visit our website, information is not collected that could identify you personally unless you choose to provide it voluntarily. You are welcome to browse our website at any time anonymously and privately without revealing any personal information about yourself.

 

Security Measures

We use current technologies and maintain security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration, or misuse. All safety and security measures are also appropriate to the sensitivity level of your information. Electronic client files are kept in a secure environment with restricted access. Paper-based files are stored in restricted access areas.

We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed periodically and we employ current technologies to assist us in protecting the confidentiality and privacy of your information.

In the course of daily operations, we attempt to restrict access to personal information to authorized employees who have a legitimate business purpose and reason for accessing it. As a condition of their employment, all staff of DokterNow is required to sign a confidentiality agreement, abide by the privacy standards we have established, and follow all applicable laws and regulations. Unauthorized access to and/or disclosure of client information by any agent of DokterNow is strictly prohibited. All employees are expected to maintain the confidentiality of personal information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal and legal action.

Accessing and Amending Your Information

Decisions are often made based on the information we have. Therefore, it is important that your personal information is accurate and complete. As a customer, you have the right to access, verify and amend the information held in your personal and financial files.

To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes and provide you with a copy of the corrected information. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.

Removal Requests

Medical records, as part of the provision of health or social care, are exempt from removal request requirements of GDPR, yet if requested, we will redact any identifying information from your accounts such as phone number, email, and address, requested. Health records laws prevent us from complete erasure, but we may remove identifiable information.

Privacy Officer

Customers may direct any questions or inquiries with respect to our practices or your personal information by contacting our Directors, as follows:

DokterNow

Westplein 12
31016 BM
Rotterdam, the Netherlands
E-Mail: [email protected]

Please note this address is not our fulfilling pharmacy and has no license to handle fulfillment or give medical advice. It is an administrative address only, with no offices. We are an International pharmacy network, shipping from licensed facilities, and processing in GBP and EUR currencies. For product and order enquiries please visit the contact us page. Thank you.

Updating this Policy

Any changes to our privacy policy and information handling practices shall be acknowledged in this policy in a timely manner. We may add, modify or remove portions of this policy when we feel it is appropriate to do so. You may determine when this policy was last updated by referring to the modification date found at the bottom of the DokterNow privacy policy web page.