DokterNow.com (the “Company“, “we” or “us“) is committed to protecting and respecting your privacy. This policy (together with our website terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.dokternow.com, you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 1998, the EU General Data Protection Regulation, or any other applicable legislation, the data controller is dokternow.com. Please note that links from our website may take you to external websites not covered by this policy. We recommend that you check their privacy policies yourself before submitting any personal information. We will not be responsible for the content, function, or information collection policies of these external websites. Information We Collect From You We will collect and process the following data about you:
You may choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, and communicating with you.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
At DokterNow, safeguarding your confidentiality and protecting your personal information is a primary concern. We are committed to meeting or exceeding the privacy standards established by the country where your order is fulfilled. As part of this commitment, DokterNow has followed the principles described in the Act to govern our actions as they relate to the use of personal information.
The guidelines below set forth the principles we use in gathering, using, maintaining, and protecting the personal information you provide us.
DokterNow gathers and uses only such information that is necessary for providing our services and fulfilling your orders. It can include the following personal information:
name, mailing address, e-mail address, telephone numbers, the name of your primary physician and his or her contact information, age, height, weight, sex, date of birth, the existence and types of drug allergies, medications requested, family medical history information, your personal medical history information, details of your existing medications, and payment method information. DokterNow does not store raw or encrypted credit card information.
The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the products and services we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives. If we are unable to accommodate your request based on the information that has been provided, we may ask for additional details in order to identify other ways to be of assistance. We may also maintain a file containing contact history that is used for customer inquiry purposes.
We may collect anonymous/non-personal information. Anonymous/non-personal information is information that cannot be associated with or traced back to a specific individual or business entity.
We use your personal information to communicate with you, enhance your visit to our website, allow the processing of your orders, and effectively provide the products and services you have requested.
We may use your personal information to offer additional products and services sold by DokterNow. In the event of a sale of all or substantially all of the assets of DokterNow, records containing personal information may be transferred to the purchaser. We will not furnish your personal information to an outside organization for its use in marketing or solicitation without your prior consent.
We only use your personal information for the purposes that we have disclosed to you. If for any reason your information is required to fulfill a different purpose, we will notify you and ask you for your consent before we proceed.
In some instances such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. Only the information specifically requested is disclosed and we will take precautions to satisfy ourselves that the authorities who are making the request have legitimate grounds to do so.
There are some situations where we are legally permitted to disclose personal information such as employing reasonable and legal methods to collect a delinquent account, a medical emergency, or suspicion of illegal activities, such as computer hacking or espionage.
When you visit our website, information is not collected that could identify you personally unless you choose to provide it voluntarily. You are welcome to browse our website at any time anonymously and privately without revealing any personal information about yourself.
We use current technologies and maintain security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration, or misuse. All safety and security measures are also appropriate to the sensitivity level of your information. Electronic client files are kept in a secure environment with restricted access. Paper-based files are stored in restricted access areas.
We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed periodically and we employ current technologies to assist us in protecting the confidentiality and privacy of your information.
In the course of daily operations, we attempt to restrict access to personal information to authorized employees who have a legitimate business purpose and reason for accessing it. As a condition of their employment, all staff of DokterNow is required to sign a confidentiality agreement, abide by the privacy standards we have established, and follow all applicable laws and regulations. Unauthorized access to and/or disclosure of client information by any agent of DokterNow is strictly prohibited. All employees are expected to maintain the confidentiality of personal information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal and legal action.
Decisions are often made based on the information we have. Therefore, it is important that your personal information is accurate and complete. As a customer, you have the right to access, verify and amend the information held in your personal and financial files.
To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes and provide you with a copy of the corrected information. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.
Medical records, as part of the provision of health or social care, are exempt from removal request requirements of GDPR, yet if requested, we will redact any identifying information from your accounts such as phone number, email, and address, requested. Health records laws prevent us from complete erasure, but we may remove identifiable information.
